Refund policy
Returns & Refund Policy
At BlueWaterCell, we aim to make product returns and refunds as simple, transparent and fair as possible. Please read the following information before placing your order.
Right of Withdrawal (EU Consumers)
Consumers located within the European Union have the right to withdraw from their purchase within 14 calendar days of receiving the goods, without providing any reason, in accordance with applicable EU consumer protection laws.
To exercise your right of withdrawal, please notify us by e-mail at info@bluewatercell.eu within the 14-day withdrawal period.
Return Conditions
Returned products must meet the following conditions:
- The product must be unused and not installed.
- The product must not have been exposed to water, pool systems, salt or pool chemicals.
- The product must be returned in its original condition and original packaging.
- All accessories, manuals and supplied components must be included.
Non-Returnable Products
For hygiene, technical integrity and product safety reasons, the following products cannot be returned or refunded:
- Products that have been installed or connected to a pool system.
- Products exposed to water, moisture, salt or pool chemicals.
- Used, modified, damaged or incomplete products.
- Products returned without prior contact with our customer support team.
Return Procedure
Please contact us before returning any goods. We will provide the correct return instructions and the appropriate return address for your individual case.
Product returns are processed through our European Logistics Centre in Brno, Czech Republic.
For all return requests, please contact us at info@bluewatercell.eu.
Return Shipping Costs
Unless the product is defective, damaged during transport or incorrectly supplied, the customer is responsible for the cost of returning the goods.
Refund Processing
Once the returned product has been received and inspected, we will notify you of the outcome.
Approved refunds are issued to the original payment method used when placing the order within 14 calendar days.
Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible at info@bluewatercell.eu. Whenever possible, please include photographs showing the issue to help us resolve your request more quickly.
Business Customers
Return requests from business customers (B2B) are handled individually in accordance with the applicable purchase agreement and relevant legislation.
Our Commitment
Our goal is to process every return request fairly, transparently and as quickly as possible. If you have any questions, our customer support team will be happy to assist you.
Related Information
For information regarding warranty coverage, shipping conditions and general legal terms, please refer to our Warranty & Claims, Shipping Policy and Terms of Service pages.