Warranty & Claims

Reliable products backed by clear warranty and return conditions.

BlueWaterCell focuses on reliable compatible replacement electrolytic cells designed for stable long-term performance.

Below you will find basic information regarding warranty coverage, returns and claims.

WARRANTY PERIOD

Products purchased by private customers include a 24-month warranty, unless stated otherwise.

For business customers (B2B), the warranty period is 12 months, unless otherwise agreed.

The warranty applies to manufacturing defects and product faults under normal operating conditions.

Warranty generally covers:

Products are designed for use according to the recommended operating conditions of compatible pool systems.

Warranty does not typically cover issues caused by:

Improper water chemistry or incorrect salinity may significantly reduce electrolytic cell lifespan.

If the replacement cell is not compatible or does not fit your system, the product may be returned.

Returned products must be:

Products showing signs of installation, use or physical damage may not be eligible for return.

Please contact us before sending any return shipment.

If a product becomes faulty, please contact us and briefly describe the issue.

To help speed up the process, we may ask for:

Our goal is to resolve claims quickly and fairly.

Please always verify:

Correct compatibility verification helps reduce incorrect orders and unnecessary returns.