Shipping & Returns

We aim to keep ordering simple, transparent and reliable.

All orders are dispatched from our Czech warehouse within the European Union.

Shipping & Delivery

Orders are typically dispatched within 1–2 business days after payment confirmation.

We currently ship using DPD delivery services across selected European countries.

During checkout, customers can choose between:

• Home or business address delivery
• Pickup point or parcel locker collection (where available)

Available delivery methods depend on destination country and local DPD services.

Once your order has been dispatched, tracking information will be provided.

Payment

Orders are paid securely online by card payment during checkout.

Orders are processed after successful payment confirmation.

Warranty

We provide warranty according to applicable EU legislation:

• 24 months warranty for private consumers
• 12 months warranty for business customers (B2B)

Our objective is simple — provide reliable compatible replacement cells with transparent support and practical service.

Returns & Claims

If you experience a problem with your order or product, please contact us first.

We aim to resolve issues quickly and efficiently.

Before any return or warranty claim, please include:

• Order number
• Product details
• Short description of the issue
• Photos if relevant

Detailed legal information regarding shipping, refunds and policies is available in our official policy pages.